1. Introduction

• Information about the training
• Training agenda
• Laboratory environment

1. Introducing Windows 11

• A review of Windows 11
• New functions in Windows 11
• A short review of changes in user’s interface
• A review of required hardware, identifying differences compared to Windows 10
• Recommendations concerning typical troubleshooting procedures
• Introduction to troubleshooting tools

1. Remote administering Windows 11

• Review of administration tools
• Using reomte desktop
• Using quick help
• Using Windows Admin Ceter
• Introduction to Windows PowerShell
• Remote communication using Windows PowerShell
• Initiating remote PowerShell servicel
• Introduction to sharing

1. Solving problems with system launch and Disaster Recovery

• A review of Windows 11 Disaster Recovery environment
• Register configuration
• Troubleshooting launch settings
• Disaster Recovery of disks protected by BitLocker function
• Troubleshooting operational system services
• Computer Disaster Recovery

1. Solving problems with devices and device drivers

• A review of troublleshooting hardware
• Setting group rules which may control/withhold hardware installation
• Troubleshooting device drivers’ failures

1. Configuring and troubleshooting network connectivity

• Identifying misconfigured network and TCP/IP settings
• Discussing IPv4 subnet addressing which simplifies the identification of misconfigured
• Specifying network settings
• Troubleshooting network connectivity
• Troubleshooting name solution
• Remote Desktop review
• Troubleshooting VPN connection

1. Troubleshooting group rules

• A review of group rules
• Troubleshooting Client configuration and GPO applications

1. Configuring and troubleshooting security settings

• Secure boot, measured boot
• UEFI settings, TPM requirements
• Implementing network securities using Windows Defender Firewall and Zapory Windows Defender Firewall with advanced securities
• Implementing Credential Guard, Exploit Guard and Application Guard functions
• Configuring Windows Hello
• Troubleshooting log-in process

1. Configuring and troubleshooting user status

• Troubleshooting the use of user’s settings
• Configuring and troubleshooting UE-V
• Configuring and troubleshooting folder forwarding

1. Configuring and troubleshooting resource access

• Troubleshooting file authorizations
• Troubleshooting printers
• Disaster Recovery of Windows 11 files

1. Troubleshooting applications

• Troubleshooting computer applications
• Managing universal Windows applications
• Review of application control
• Troubleshooting AppLocker Policy application
• Troubleshooting application compatibility
• Kiosk mode configuration

1. Windows 11 maintenance

• Monitoring and troubleshooting computer’s performance
• Review of Windows Update
• Configuring Windows Update for companies
• Troubleshooting Windows updates