Training agenda
-
The ITIL®4 DPI training provides IT specialists with practical abilities to create an organization which continuously learns and improves, while maintaining strong and successful strategic direction. The course agenda focuses on the following ITIL®4 practices:
-
Continual improvement
-
Measurement and reporting
-
Portfolio management
-
Organizational change management
-
Risk management
-
The essential element of the training agenda is acquaintance with such methods of work as DevOps, Agile and Lean, as well as the fact of how to use them to the benefit of the whole organization. The training consists of practical and strategic elements of planning and delivering continuous improvements together with necessary agility.