Training agenda
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ITIL®4 CDS training shows the most important activities related to Service Management and goes beyond the current scope of ITIL®v3 library in order to create services and value delivery. Training agenda includes ITIL®4 practices which are necessary to create, deliver and support services in the whole business model defined in a new ITIL® Service Value System (SVS):
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Service design price and orchestration
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Software development and management
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Deployment management
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Release management
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Service validation and testing
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Change enablement
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Ensuring stakeholder satisfaction
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Service Desk
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Incident management – detection and resolution
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Problem management
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Knowledge management
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Service level management
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Monitoring and event management