Training agenda
  1.  Implementing a Troubleshooting Methodology

    • Overview of Windows 10
    • Introduction to the EDST Job Role
    • Overview of Troubleshooting Steps
    • Troubleshooting Tools
  2. Troubleshooting Startup Issues

    • Overview of the Windows 10 Startup Recovery Environment
    • Troubleshooting Startup Settings
    • Troubleshooting Operating System Service Issues
    • Recovering BitLocker-Protected Drives
  3. Troubleshooting Hardware and Device Drivers

    • Troubleshooting Device Drivers Failures
    • Overview of Hardware Troubleshooting
    • Troubleshooting Physical Failures
    • Monitoring Reliability
    • Configuring the Registry
  4. Troubleshooting Remote Computers

    • Using Remote Desktop
    • Using Remote Assistance
    • Remoting with Windows PowerShell
  5. Resolving Issues with Network Connectivity.

    • Determining Network Settings
    • Troubleshooting Network Connectivity
    • Troubleshooting Name Resolution
  6. Troubleshooting Group Policy.

    • Overview of Group Policy Application
    • Resolving Client-Configuration Failures and GPO Application Issues
  7. Troubleshooting User Settings

    • Troubleshooting Sign-In Issues
    • Troubleshooting the Application of User Settings
  8. Troubleshooting Remote Connectivity

    • Troubleshooting Issues with VPN Connectivity
    • Troubleshooting DirectAccess
  9. Troubleshooting Resource Access within a Domain

    • Troubleshooting File Permissions Issues
    • Recovering Files Encrypted by EFS
    • Troubleshooting Issues with Printer Access
  10.  Troubleshooting Resource Access for Clients That Are Not Domain Members

    • Configuring and Troubleshooting Work Folders
    • Configuring and Troubleshooting OneDrive Access
  11. Troubleshooting Applications

    • Troubleshooting Desktop App Installation Issues
    • Troubleshooting Desktop Apps
    • Managing Universal Windows Apps
    • Troubleshooting Access to Company Web Applications
  12.  Maintaining Windows 10

    • Managing and Troubleshooting Windows Activation
    • Monitoring and Troubleshooting Computer Performance
    • Applying Applications and Windows Updates
  13.  Recovering Data and Operating Systems.

    • File Recovery in Windows 10
    • Recovering an Operating System