The agenda covers following learning outcomes:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
• Know how to contribute to achieving value with digital products

Practices covered in ITIL®4 Specialist: High-velocity IT: Architecture management, Availability management, Business Analysis, Capacity and performance management, Deployment management, Information security management, Infrastructure and platform management, Monitoring and event management, Portfolio management, Problem management, Relationship management, Service continuity management, Service design, Service desk, Service validation and testing, Software development and management.