Introduction and presentation of course objectives.

Change and individual:

• How do adults learn – process and learning styles
• Performance decrease in change –learning curve
• Individual change models
• Motivation in change  – what works , when to use motivators
• Individual differences and approach towards change – MBTI® model

 

Change and organization:

• Four organizational metaphors
• Organizational change and culture
• Organizational change models
• Key roles related to changes in organization
• Developing the vision of change

 

Stakeholder management:

• Rules of stakeholder management strategy
• Stakeholder identification and segmentation
• Mapping stakeholders and influence strategies

 

Communication and strategy:

• Prejudice in communication in the context of change
• Feedback and approaches toward communication
• Communication in change – factors, barriers and approach
• Communication channels (Push-Pull & Lean-Rich)
• Planning communication in change
• Estimating change influence on organization

 

Readiness for change:

• Motivation for change, supporting individuals and teams
• Change factors networks
• Building organizational readiness to change

 

Team of changes

• Organizing a shift team
• Successful team and its development
• Change Management plan
• Readiness for resistance
• Overcoming resistance

 

Change Management™ Foundation exam