1  Course Introduction
•  Introductions and course logistics
•  Course objectives

2  Horizon Connection Server Troubleshooting
•  Discuss Horizon Connection Server General Troubleshooting techniques
•  Use logs to identity Horizon Connection Server common issues
•  Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
•  Discuss Horizon Connection Server Replication common issues
•  Review and Interpret Horizon Connection Servers logs.
•  Compare successful and unsuccessful logs from common infrastructure administration tasks.

3  Unified Access Gateway Troubleshooting
•  List and identify common UAG deployment issues
•  Monitor the UAG deployment to identify health and issues
•  Identify and Troubleshoot UAG certificate issues
•  Monitor, test, and troubleshoot network errors
•  Discuss general UAG troubleshooting processes.

4  BLAST Configuration Verification
•  Discuss BLAST Codecs and Encoder Switch settings.
•  Describe how to verify BLAST configuration using logs and settings.

5  BLAST Optimization
•  List general BLAST optimization recommendations.
•  Summarize BLAST tuning recommendations that apply to WAN connections.
•  Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use
   cases.
•  Describe recommended tuning options to increase display protocol quality for all use cases and
   applications.

6  Horizon Connections Troubleshooting
•  Explain Horizon Connections.
•  Describe the role of Primary and Secondary protocols in Horizon Connections.
•  Describe HTML Client Access Connections.
•  Describe Horizon Connections Load Balancing.
•  Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence
   values.
•  Identify troubleshooting steps for failing Horizon Load Balancer connections.
•  List troubleshooting steps for Horizon Connections.

7  Horizon Certificates Troubleshooting
•  List Horizon certificate functions.
•  Describe Horizon certificates scenarios.
•  Discuss potential challenges related to certificates in Horizon
•  Describe the troubleshooting approach to Horizon certificates issues

8  Cloud Pod Architecture
•  Describe Cloud Pod Architecture troubleshooting scenarios