1. Introduction

• Training information
• Training agenda
• Laboratory environment

1. Implementing troubleshooting methodologies

• A review of Windows 11 
• What’s new compared to Windows 10
• Introduction to Support Technician role
• A review of troubleshooting steps
• Troubleshooting tools

1. Problems with installing and updating Windows 11

• System installation
• Updating with Windows 10
• Laboratory

1. Troubleshooting launch

• Windows 11 launch restore environment
• System register
• Troubleshooting launch settings
• Recovering disks protected with BitLocker function
• Laboratory

1. System recovery process

• Troubleshooting operational system services
• PC recovery
• Laboratory

1. Troubleshooting hardware and device drivers

• Troubleshooting device drivers
• A review of troubleshooting hardware
• Laboratory

1. Windows 11 administration

• A review of administration tools
• Windows PowerShell
• Online communication with Windows PowerShell
• Administration service bundles
• Laboratory

1. Troubleshooting network connection

• Specifying network settings
• Troubleshooting network connection
• Troubleshooting name detection
• Laboratory

1. Troubleshooting group policies

• Discussing functioning and application of group policies
• Troubleshooting group policies
• Laboratory

1. Configuring and troubleshooting user settings

• Troubleshooting log-in
• Troubleshooting application of user settings
• Laboratory

1. Troubleshooting online connection

• Troubleshooting remote VPN access
• Laboratory

1. Troubleshooting resource access

• Troubleshooting file authorizations
• Troubleshooting printer acccess
• Windows 11 file recovery
• Laboratory

1. Troubleshooting applications

• Troubleshooting desktop applications
• Managing universal applications
• Laboratory