Training agenda
  1. IT department and other departments in the company
    • The importance of the IT department in an IT company and in companies representing a different business profile: for example, production, service and trade
    • Objectives of the IT department and company's long-term goals
    • The objectives of the IT department and the goals of other departments
    • A systematic look at the company's operation – loops of dependence between particular departments
  2. Work efficiency defence/protection in the IT team
    • Negotiating tasks flowing to IT with representatives of other departments
    • Assertive techniques of reaction and refusal
    • Negotiating the terms of performing tasks by the IT department
    • Coping with difficult situations in dealing with representatives of other departments
    • Building relationships with employees from other departments
  3. Conflict situations in relations with employees of other departments
    • The most frequent causes of conflicts between employees of IT departments and employees of other departments
    • Phases and types of conflicts
    • Strategies for responding to conflict
    • Methods of resolving conflicts and reaching consensus
  4. When others do not act fair…
    • Defence against manipulation used by employees of other departments
    • Defence against illogical and inappropriate arguments from others – dealing with eristic argumentation
    • Social influence – how to ethically influence others
  5. Planning effective work in the IT department
    • Prioritization of activities taking into account the objectives of the IT department and the objectives of other departments
    • Task management according to the natural planning model
    • Estimating (time?) necessary to complete particular tasks – planning poker
  6. Building a relationship or long-term cooperation
    • Tools for building relationships between the IT department and other departments in the company
    • Building the image of the IT department
    • Plans for the future – what can I do to make the IT department cooperate effectively with other departments in the company?