1  Course Introduction
•  Introductions and course logistics
•  Course objectives

2  Overview of Virtual Desktop and Application Virtualization Troubleshooting
•  Identify VMware Horizon architecture and supportability using VMware Documentation
•  Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate
   information regarding the environment and problems
•  Identify the different approaches to take when a problem occurs and how to document them

3  Command-Line Tools and Backup Options
•  Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin
   command
•  Identify and collect the log locations for each VMware Horizon component
•  Describe the VMware Horizon backup and restore and its benefits
•  Identify the Database reporting functionality and the steps to resolve inconsistencies

4  Troubleshooting Machines and Desktops
•  Identify the information available in the Help Desk Tool
•  Identify a variety of procedures to diagnose and fix problems that you encounter when you create and use
   machines and desktop pools
•  Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5  Troubleshooting Horizon Linked Clone Desktops
•  Describe the components that make up a Horizon desktop
•  Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
•  Highlight the best practice for optimizing a VMware Horizon desktop
•  Troubleshoot common problems with VMware Horizon desktops

6  Troubleshooting Instant Clones
•  Discuss how instant clones are created
•  Discuss what gets logged when an instant clone is created
•  Discuss the keywords to look for in the logs when troubleshooting instant clones
•  Discuss how to troubleshoot problems with instant clones

7  Troubleshooting Horizon Client
•  Identify steps that you can follow to solve problems related to Windows Horizon Client
•  Identify steps that you can follow to solve problems related to Linux Horizon Client
•  Identify steps that you can follow to solve problems related to HTML Horizon Client
•  Identify steps that you can follow to solve problems related to Mac Horizon Client

8  Troubleshooting Common Client Connection Issues
•  Discuss the key ports and protocols used in Horizon Environment
•  Discuss how to troubleshoot black screen problems

9  Troubleshooting Device Redirection
•  List troubleshooting steps applicable to USB Redirection issue
•  Discuss Nested RDSH Redirection