Training agenda
  1. Organizational Context and Awareness
    • Cynefin model
    • Three layers of organizational culture
    • Shaping the organizational culture
    • Concepts for facilitated workshops
    • Principles for co-design
    • Continuous change management cycle
    • Delivery strategies
    • Force field analysis
    • Documenting the change strategy
  2. Using agile practices (sprint, kanban board, retrospective, daily standup)
    • People and Change
    • Application of learning styles (Honey and Mumford)
    • Training planning (knowledge, skills and attitudes)
    • Evaluating learning effectiveness
    • Beckhard and Harris change formula
    • Individual's response to change through the change curve
    • Three phases of personal transition
    • Active listening
    • GROW – coaching model
  3. Change Leadership and Teams
    • Key roles in change
    • Tuckman stages of team development
    • Effective change team
    • Maximizing the team performance
    • Creation of psychological safety
  4. Stakeholders and Communication
    • Stakeholder mapping technique
    • Selecting an appropriate change communication approach
    • Choosing the proper communication channel
    • Potential barriers to communication
    • Documenting change communication strategy
    • Appealing to hearts and minds when communicating change
    • Cognitive biases
    • Commitment Escalator
  5. The Work of the Change Manager
    • Categorizing change impacts
    • Assessing change impact severity
    • The use of levers in sustaining change
    • Using the change delivery scorecard
    • Dealing with conflicts
    • Identifying change impact areas using the McKinsey 7-S model
    • Achieving critical mass for the change
  6. Change Management Practitioner Exam