Training agenda
  1. Review of the ITIL® 4 Foundation module.
  2. IT Asset Management (ITAM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  3. Change enablement (CE)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  4. Deployment management (DM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  5. Release management (RM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  6. Service Configuration Management (SCM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL® capability model can be used to develop the practice
    • The recommendations for the practice success
  7. Plan, Implement and Control
    • Understand the processes and value streams of the Plan, Implement and Control practices
    • How information and technology support and enable the practices
    • Recommendations for the Plan, Implement and Control practices success