Training agenda
  1. Module 1: Why Agile Service Management?
    • Challenges Today
    • What is IT Service Management?
    • What is Agile?
    • Agile Manifesto and Principles
    • What Does It Take To Be Agile?  
  2. Module 2:  Agile Service Management
    • What is Agile Service Management?
    • Agile Service Management Goals, Objectives and Benefits
    • Two Aspects
    • Agile Process Engineering
    • Agile Process Improvement
  3. Module 3:  Leveraging Related Guidance
    • DevOps
    • ITIL
    • Site Reliability Engineering
    • Lean
    • Scrum
  4. Module 4:  Agile Service Management Roles
    • Relationship to Scrum roles
    • Agile Practice Owner
    • Agile Service Management Team
    • Agile Service Manager
  5. Module 5:  Agile Process Engineering
    • Agile Processes
    • How Processes Deliver Value
    • Waterfall vs Agile Process Engineering
    • Relationship to Scrum Events & Artifacts
    • Minimum Viable Process
    • Microprocess Architectures
    • Service Management Architecture
  6. Module 6:  Agile Service Management Artifacts
    • Practice Backlog
    • Spring Backlog
    • Increment
  7. Module 7:  Agile Service Management Events
    • Planning
    • The Sprint
    • Sprint Planning 
    • Process Standups
    • Sprint Review
    • Sprint Retrospective
  8. Module 8:  Agile Process Improvement
    • Why Process Improvement is Important
    • Process Improvement Goals
    • Process Improvement Reviews
    • Sustaining Improvements
    • Automation