Training agenda
  1. Basic concepts and terms
    • What is facilitation?
    • Who is a Facilitator?
    • Meeting: tasks vs. process
    • Ways of working: Formats and Formations
    • Process Iceberg® Model – factors influencing meeting efficiency
    • Facilitation Triangle – what to consider when planning a meeting
  2. Process tools – basic Facilitator tools
    • Beyond scope
    • Paraphrasing and reverse paraphrasing
    • Analogy
    • Yes…and
    • SPO (Symptom, Cause, Desired Outcome)
    • Process intervention (SCA)
  3. Tools for collecting and organizing information
    • Brain Dumping
    • Brainstorming
    • Snap or check-off
    • Clustering and combining
    • What do I see if…and why
    • Fishbone diagram
  4. Tools for prioritizing and decision-making
    • Dot voting
    • Pairwise comparison
    • Necessary and indicated
    • Four-fields
    • MoSCoW prioritization
    • Tabular classification
    • Debate
    • Formation
  5. Creating a Process Agenda
    • How to talk with a client
    • Key factors in selecting and organizing a workshop venue
  6. How to build group maturity
    • Process Iceberg review
  7. Tools for analyzing information, finding solutions, and planning actions
    • How it is and how it isn’t
    • Allegory – A day at the zoo
    • SCA in the organizational context
    • Organizational Process Iceberg Model
    • Force field analysis
    • Action planning
  8. MBTI® – individual preference indicators
    • What to pay attention to
    • Tips for the Facilitator
  9. Facilitator-Group Contract
    • Facilitator’s role and group maturity
    • Facilitator’s style and task urgency
  10. Traits of an effective Facilitator
    • Facilitator and environmental context
    • Research in Hamburg
  11. Summary and review of key standard elements
  12. Facilitation Foundation exam