1. Introduction to ITIL 4 Specialist: Collaborate, Assure and Improve
   • Objectives and structure of the training
   • Basic concepts and definitions
2. Collaboration and Relationship Building (Relationship Management Practice)
   • Techniques for effective communication and collaboration
   • Building and maintaining effective stakeholder relationships
3. Ensuring Appropriate Service Levels (Service Level Management Practice)
   • Methods and tools for quality assurance
   • Monitoring and reporting on service quality
4. Continual Improvement (Continual Improvement Practice)
   • Frameworks and models for process improvement
   • Techniques for identifying and implementing enhancements
5. Managing Suppliers and Partners (Supplier Management Practice)
   • Strategic supplier management
   • Building long-term relationships with partners
6. Information Security Management (Information Security Management Practice)
   • Fundamentals of information security management
   • Managing risks related to confidentiality, integrity, and availability of information

Each module includes the following content:

• Key concepts, objectives, and success metrics of the practice
• Processes and value streams of the practice
• Roles and competencies of the practice
• How information and technology support the practice
• The role of partners and suppliers in the practice
• How the ITIL maturity assessment model can be used to develop the practice
• How ITIL guiding principles support the practice