Introduction
Training information
Training agenda
Laboratory environment
Deploying troubleshooting methodologies
Windows 10 review
Introduction to Support Technician role
Review of troubleshooting steps
Troubleshooting tools
Troubleshooting launch process
Windows 10 launch recovery environment
System register
Troubleshooting launch settings
BitLocker protected disks recovery
Laboratory
Performing system recovery
Troubleshooting operational system services
Computer recovery
Laboratory
Troubleshooting hardware and device drivers
Troubleshooting device drivers
Troubleshooting hardware
Laboratory
Windows 10 administration
Review of administration tools
Windows PowerShell
Remote communication with the use of Windows PowerShell
Provisioning administration bundles
Laboratory
Troubleshooting network connection
Specifying network settings
Troubleshooting network connections
Troubleshooting label recognition
Laboratory
Troubleshooting group policies
Discussing group policy actions and appliances
Troubleshooting group policies
Laboratory
Configuring and troubleshooting user settings
Troubleshooting log-in process
Troubleshooting the use of user settings
Laboratory
Troubleshooting remote connection
Trobuleshooting VPN remote access
Laboratory
Troubleshooting access to resources
Troubleshooting file authorizations
Troubleshooting access to printer
Windows 10 file recovery
Laboratory
Troubleshooting applications
Troubleshooting desktop applications
Managing universal applications
Laboratory